CareLead, Inc.
Effective Date: April 21, 2026 | Last Updated: April 21, 2026
Please read these Terms carefully. They contain a binding individual arbitration agreement and class action waiver in Section 21 that affect how disputes between you and CareLead are resolved. They also contain important medical and AI disclaimers and limitations on our liability.
These Terms of Use (“Terms”) form a binding legal contract between you and CareLead, Inc., a Delaware corporation with its principal place of business at 406 E Tuscaloosa St., Unit 01, Florence, AL 35630 (“CareLead,” “we,” “us,” or “our”), governing your access to and use of the CareLead mobile application, the website at https://carelead.app, and all related services, features, and content (collectively, the “Services”).
By creating an account, downloading or installing the CareLead application, or otherwise accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
CareLead is a patient-governed care operations platform that helps individuals and their authorized caregivers organize health information, prepare for and follow up on healthcare visits, manage medications, track bills and Explanations of Benefits, coordinate household care, and follow through on care plans. CareLead uses artificial intelligence to draft, extract, summarize, and organize information that you review and confirm before it becomes part of your record.
CareLead is an administrative and informational tool. It is not a medical device. It does not provide medical advice, diagnosis, treatment, or clinical decision support.
Information provided by CareLead, including AI-generated summaries, drafts, recaps, retrieved facts, and translations of clinical jargon into plain language, is for organizational and informational purposes only. It is not a substitute for the judgment of a licensed healthcare professional. Always consult your physician or other qualified healthcare provider with questions about a medical condition, before starting or changing any treatment, before taking any action based on information presented in CareLead, and in any situation requiring clinical evaluation.
If you believe you are experiencing a medical emergency, call 911 or your local emergency services immediately. Do not use CareLead to seek emergency medical help.
You must be at least 18 years of age and capable of forming a binding contract under applicable law to create an account and use the Services. By using the Services, you represent and warrant that you meet these requirements. The Services are intended for use only in the United States.
Adults may create dependent profiles for minors or other persons in their care. The adult account holder is solely responsible for any necessary legal authority and consents to manage information for those persons.
To use most features of CareLead, you must create an account. You agree to: (a) provide accurate, current, and complete information; (b) maintain the security of your credentials and any second-factor authenticator; (c) promptly update your account information when it changes; (d) notify us immediately at support@carelead.app if you suspect unauthorized access to your account; and (e) accept responsibility for all activity that occurs under your account.
You may not share your account or transfer it to anyone else. We may suspend or terminate accounts that we reasonably believe have been compromised or used in violation of these Terms.
Subject to your compliance with these Terms, CareLead grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your own personal, non-commercial use, and (where applicable) for the personal, non-commercial care of dependents and other persons whose profiles you are authorized to manage.
You may not, and you may not authorize anyone to:
Copy, modify, distribute, sell, lease, sublicense, or otherwise transfer any part of the Services;
Reverse engineer, decompile, or disassemble the Services, except to the extent applicable law expressly permits;
Use the Services to build a competing product, train any artificial intelligence model, or scrape data from the Services;
Circumvent or attempt to circumvent any security, rate-limiting, authentication, or access control mechanism;
Use the Services in any manner that violates applicable law or the rights of others.
CareLead is offered as a freemium service. Certain features are available only through paid subscriptions or in-app purchases. Pricing, features, and billing periods are described in the application before you complete a purchase.
Subscriptions automatically renew at the end of each billing period at the then-current price for that subscription, unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel subscriptions in your device’s account settings (for example, in Apple ID Subscriptions) at any time.
If a free trial or promotional period is offered, any unused portion of a free trial period will be forfeited when you purchase a subscription.
Purchases made through the Apple App Store are processed by Apple under the Apple Media Services Terms and Conditions. CareLead does not receive your full payment information. Refund requests for in-app purchases are handled by the applicable app store under its policies.
We may change subscription prices and features. We will give you reasonable advance notice of any price increase, and the change will take effect at your next renewal. Your continued use of a subscription after a price increase becomes effective constitutes your agreement to the new price.
The Services use artificial intelligence to draft proposals, extract structured information from documents, summarize content, and respond to your queries. AI outputs are drafts, not commitments. Before any AI-proposed action (such as creating a task, updating a profile fact, generating an export, or initiating a call) is persisted to your account, you must review and confirm an Intent Sheet.
You are responsible for reviewing AI outputs before confirming them. AI may produce errors, including misreading documents, misinterpreting voice input, omitting information, or generating inaccurate text. You should not act on AI outputs without verifying them against original sources and, where appropriate, consulting a healthcare professional. CareLead does not warrant that AI outputs are accurate, complete, or fit for any particular purpose.
We do not use your information to train, fine-tune, or otherwise improve generalized AI models, and we contractually require our AI providers not to do so.
The Calling Agent is a patient-directed feature that, when enabled, places telephone calls on your behalf to entities you specify (such as a clinic, pharmacy, or insurer) and bridges you into the live conversation when a person answers. By using the Calling Agent, you agree that:
You are the patient (or an authorized agent of the patient) and you have authority to direct the call;
You will verify the callback number on which CareLead can reach you;
You will review and confirm the Call Intent Sheet, including the entity being called, the purpose, the disclosures CareLead may make, and the script preview, before any call is initiated;
CareLead does not record calls and does not store call transcripts in the current MVP;
CareLead may store operational call events (status, timestamps, end reason) and any outcome notes you enter for reliability and audit purposes;
The Calling Agent may not be used for emergency calling. CareLead is configured to refuse calls where emergency language is detected. If you have a medical emergency, call 911 or your local emergency services.
You are responsible for compliance with applicable telephone, recording, and consent laws in your jurisdiction. CareLead may impose feature flags, rate limits, daily limits, and quiet hours to prevent abuse.
CareLead supports households containing self profiles and dependent profiles, and allows you to invite or accept invitations to act as a caregiver. By inviting a caregiver, you authorize that person to access the profiles and perform the actions defined in the permission template you select. Caregiver access is logged in an immutable audit trail and may be revoked at any time, with revocation taking effect immediately.
If you accept an invitation to be a caregiver, you agree to use the Services solely for the purpose of supporting the person who invited you, in accordance with their wishes and any applicable legal authority. If you create a dependent profile for another person, you represent and warrant that you have the legal authority to do so and to manage that person’s information through the Services. You are responsible for any necessary consents under applicable law, including consents required for minors.
“Your Content” means the documents, photos, files, voice recordings, transcripts, notes, profile entries, messages, and other materials you submit to or create through the Services. As between you and CareLead, you retain all rights in Your Content.
You grant CareLead a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, and create derivative works of Your Content solely as necessary to provide, maintain, and improve the Services for you, to comply with law, and as otherwise described in our Privacy Policy. This license does not authorize CareLead to use Your Content for advertising, to train AI models, or for any purpose not described in our Privacy Policy.
You represent and warrant that you have all rights necessary to submit Your Content and to grant the license above, and that Your Content does not violate any law or any third party’s rights.
You agree not to use the Services to:
Violate any applicable law or regulation, or facilitate any unlawful activity;
Upload or transmit any malware, ransomware, or other harmful code;
Interfere with or disrupt the integrity, security, or performance of the Services;
Attempt to gain unauthorized access to any account, profile, system, or data;
Harass, defame, threaten, or otherwise harm any other person;
Submit information about another person without authorization;
Misrepresent your identity, affiliation, or authority to act on behalf of another person;
Use the Services to provide medical advice to others or to hold yourself out as providing clinical care through the Services;
Use the Services in connection with any device or software that constitutes a medical device under applicable law;
Engage in any data mining, scraping, or automated extraction of content not expressly permitted by us.
We may investigate suspected violations and may suspend or terminate access without notice for conduct that we reasonably believe violates these Terms or is harmful to CareLead or other users.
Your use of the Services is subject to our Privacy Policy, available at https://carelead.app, which describes how we collect, use, disclose, and protect your information. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
The Services, including all software, content, designs, text, graphics, logos, trademarks, and the selection and arrangement thereof, are owned by CareLead or its licensors and are protected by United States and international intellectual property laws. “CareLead” and the CareLead logo are trademarks of CareLead, Inc. You may not use our trademarks without our prior written consent.
If you provide us with suggestions, comments, or other feedback regarding the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, without obligation to you.
We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (“DMCA”). If you believe content available through the Services infringes your copyright, please send a written notice to support@carelead.app that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and information sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf.
The Services may interoperate with, link to, or rely on services provided by third parties (for example, Apple, Supabase, Anthropic, Twilio, and Resend). We are not responsible for third-party services, their content, their privacy practices, or any acts or omissions of third parties. Your use of third-party services is governed by the terms and policies of those third parties.
You may stop using the Services at any time and may delete your account from within the application or by emailing support@carelead.app. We may suspend or terminate your access to the Services at any time, with or without notice, if we believe in good faith that you have violated these Terms, that suspension or termination is necessary to protect the Services or other users, or that we are required to do so by law.
Upon termination, your right to use the Services ends. Sections that by their nature should survive termination will survive, including provisions concerning intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, CARELEAD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, CARELEAD MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT INFORMATION OBTAINED THROUGH THE SERVICES (INCLUDING AI-GENERATED OUTPUTS) WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR THAT DEFECTS WILL BE CORRECTED. CARELEAD DOES NOT PROVIDE MEDICAL, LEGAL, OR FINANCIAL ADVICE, AND ANY INFORMATION YOU OBTAIN THROUGH THE SERVICES IS NOT A SUBSTITUTE FOR ADVICE FROM A QUALIFIED PROFESSIONAL.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CARELEAD OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF CARELEAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL CARELEAD’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CARELEAD FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless CareLead and its affiliates, officers, employees, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms or applicable law; (d) your violation of any rights of any third party (including any person whose information you place into a profile without authorization); or (e) your use of the Calling Agent in violation of telephone, recording, or consent laws.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND CARELEAD TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF FROM CARELEAD. IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.
You and CareLead agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, or any aspect of your relationship with CareLead, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (each, a “Dispute”), will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, except as modified by this Section. The arbitrator, and not any federal, state, or local court, has exclusive authority to resolve any Dispute, including the formation, validity, and enforceability of this arbitration agreement.
Notwithstanding the agreement to arbitrate, either party may: (a) bring an individual action in small claims court for Disputes within the scope of that court’s jurisdiction; and (b) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
YOU AND CARELEAD AGREE THAT ANY DISPUTE WILL BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, AND NOT ON BEHALF OF, OR AS PART OF, ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION SECTION WILL BE NULL AND VOID, BUT THE REMAINDER OF THESE TERMS WILL REMAIN IN EFFECT.
Before initiating arbitration, you must first send us a written notice describing the Dispute and the relief sought, by email to support@carelead.app, and we will have at least 60 days to attempt to resolve the Dispute informally. We will likewise provide you written notice before initiating arbitration.
The arbitration will be conducted in English by a single arbitrator. Unless you and CareLead agree otherwise, the arbitration will take place in Florence, Alabama, or, at your election, by telephone or video conference, or, where the amount in controversy does not exceed US$25,000, on the basis of submitted documents only. The arbitrator will have authority to award any relief that a court could award under applicable law. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
The payment of all filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. If you are unable to pay these fees, CareLead will pay them directly upon a written request from you. CareLead waives any right to seek attorneys’ fees and costs in arbitration unless the arbitrator finds that your claim is frivolous.
You may opt out of this arbitration agreement by sending written notice to CareLead at support@carelead.app within 30 days after first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms.
These Terms evidence a transaction in interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this Section.
These Terms and any Dispute will be governed by and construed in accordance with the laws of the State of Alabama, without regard to its conflict-of-laws principles. Subject to Section 21, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Lauderdale County, Alabama, for any matter not subject to arbitration.
If you obtained the CareLead application through the Apple App Store, the following additional terms apply, and, in the event of a conflict with the rest of these Terms, the following terms control with respect to your use of the application on Apple devices:
Acknowledgement. These Terms are concluded between you and CareLead, and not with Apple. CareLead, not Apple, is solely responsible for the application and its content.
Scope of License. The license granted to you for the application is limited to a non-transferable license to use the application on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
Maintenance and Support. CareLead, not Apple, is solely responsible for providing any maintenance and support services for the application.
Warranty. To the maximum extent permitted by applicable law, Apple has no warranty obligation whatsoever with respect to the application. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the application.
Product Claims. CareLead, not Apple, is responsible for addressing any claims relating to the application or your use of it, including: (a) product liability claims; (b) claims that the application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
Intellectual Property Rights. In the event of any third-party claim that the application or your possession and use of the application infringes that third party’s intellectual property rights, CareLead, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
Legal Compliance. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-Party Beneficiary. You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
We may modify these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email, in-app notice, or by updating the “Last Updated” date at the top of these Terms) before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
These Terms, together with the Privacy Policy and any additional terms applicable to specific features (such as in-app purchase terms), constitute the entire agreement between you and CareLead regarding the Services and supersede all prior or contemporaneous communications and proposals.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law or otherwise.
We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, internet or telecommunications failures, or pandemics.
We may provide notices to you by email to the address associated with your account, by in-app notification, or by posting on the Services. You may provide notices to us at support@carelead.app.
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and CareLead.
The Services are subject to U.S. export control and economic sanctions laws. You agree to comply with all such laws and regulations and not to use, export, re-export, transfer, or release the Services in violation of them.
If you have questions about these Terms, contact us at:
CareLead, Inc.
Attn: Legal
406 E Tuscaloosa St., Unit 01
Florence, AL 35630
Email: support@carelead.app